Milk Quality Specialist

Organizational context: 

Responsible for the development and execution of consumable and spare part support services, ways of working, tooling/applications, compliance, sales, training and alignment of processes in the Regions to evaluate and elevate the overall performance of our Lely Center partners.  The ‘what and when’ is led by the Regional Development Manager within the region.   Spends 80% of time in multi-disciplinary regional team, which includes Area Sales Managers, Regional Service, Farm Management, and Marketing specialists.  Region: Eastern Canada/Quebec. Preferred language: English and French.

Summary:

The Milk Quality Specialist position is responsible for providing primary field product support to our Lely Centers, managing Aftermarket Sales and Growth within respective territory and assisting in development of new products for the Aftermarket Segment of the business.  This position will focus on advising, training, and developing Lely Center team members targeting milk quality, milking performance, cow care, and machine care in assigned territory.  This position is field-based and requires travel approximately 40-50% of the year domestic and/or international via car or plane.

Essential Duties and Responsibilities:

• Training and support for Lely Centers – Provide comprehensive training and support for Lely Centers on the use of Lely products and best management practices, facilitating the highest level of milk quality and milking technology performance on Lely dairy farms.
• Collaboration and Evaluation of Robot Farms – Essential collaboration with Lely Centers to evaluate robot milking systems, analysis of barn conditions, herd data, milking practices conducted to create actionable plans aligned with producer’s goals.
• Sales targets - Achieve and/or exceed territory aftermarket sales goals set by the MQS Manager.
• Education and networking in the industry – Use the position to emphasize the importance of educating industry partners about effective practices, as well as networking with academic institutions, while managing training sessions and events for stakeholders.
• Support – extends across the full Lely portfolio, including Milking and Digital Services.
• Regular progress reports – on Lely Centers and robotic farms provided to Lely North America.
• Collaboration – with Manager, Regional Development Manager, Marketing specialists, Regional Teams and Business Teams to help tailor content for regional milk quality and aftermarket sales strategies.

 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience:

Bachelor's Degree in Ag Business, Dairy Science, Animal Science, or Business Management. Sales and/or field support experience of 5 years and/or a combination of relevant education and experience required.  Experience in dairy products for herd health, milk production, milking equipment and/or consumables. 

 

Computer Skills:

• PC-Networking
• Microsoft Office Suite including Outlook, Word, Excel, Teams, PowerPoint etc.
• Cloud based data analytic programs like Tableau.

Key Skills and Abilities:

• Credible leader and team player, known for inspiring a positive team culture and leading by example.
• Possess strong verbal and written communication skills, effectively adapting style to suit various audiences, whether in-person or via webinars.
• Bilingual: English and French
• Focus-oriented approach enhancing planning, prioritization, and time management.
• Excels in collaboration, providing excellent customer support and building trusting relationships with a diverse range of dairy professionals.
• Knowledgeable in milk quality and cow udder health management in dairy farm operations and comfortable working with large herd management approaches. Strong dairy husbandry skills encompassing a wide range of areas including milking technology and records analysis.
• Proactive approach to business, demonstrating an ability to enhance efficiency and provide valuable presentations to stakeholders.

 

Application Procedure:

Complete standard online application for Milk Quality Specialist on the icon below, including submission of Cover Letter and Resume with an email address, telephone number, and address for both school and permanent residence.

 

Who we are: Vision, Mission, and Core Values:

Our Vision:  A sustainable, profitable, and enjoyable future in farming

Our Mission: We create innovative solutions that help our customers excel in sustainable milk production to feed the world.

Our Core Values: Lely has 5 core values.  Values that guide us in how we behave in dealing with others.  On the work floor among colleagues, interacting with our customers, at meetings with our business partners, when dealing with the press; independent of place and time we show our values through our actions.

• Innovation: We change traditions by continuously seeking new ideas for positive change.
• Passion: We love what we do and are passionate to support our customers.
• Progress: We grow because our people are motivated to improve and move forward.
• Respect: Our focus is the well-being of people, animals, and the environment.
• Honesty: Being truthful and fair is essential in our way of working.

Equal Opportunity Employer:

Lely provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.